RETURNS & EXCHANGES

 

 

RETURN POLICY

Alpinebear has a 30-day returns and exchanges policy. You may return your merchandise to the Alpinebear warehouse within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase. 

Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.

We will only honor the exchange of product purchased from an authorized dealer or direct from Alpinebear. Exchange must be for the same product. In the event that the retail store where you purchased the item is no longer in business or reachable, Alpinebear will exchange the products for that of equal value. 

Shipping charges will be covered by Alpinebear in the event of a return of a defective product, or a shipping error.

Products can be exchanged only if original hangtags are attached and the product has not been washed or worn and is in same condition as you bought. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.

Please be sure to follow washing and handling instructions carefully as Alpinebear does not give returns or exchanges if used an opposite or different method.