Terms & Condition


This website is operated by Alpinebear and its subsidiaries and affiliates (collectively, “us”, “we” or “Alpinebear”).

By accessing or using Alpinebear websites or services, or the mobile versions of either, (collectively the “Website”) you signify that you have read, understand and agree to be bound by these Terms of Use (“Terms of Use” or “Agreement”) and any other applicable law, whether or not you are a registered member of Alpinebear. Alpinebear may change these Terms of Use at any time without notice, effective upon its posting to the Website. You agree to review these Terms of Use regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Website.

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Alpinebear is operated by Alpinebear Inc and is a USA Registered Company.


You will need to register with Alpinebear to place an order for products through this website.

In return for permitting you to use any of the Alpinebear websites and benefiting from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Alpinebear has is immediately null and void.


If you are under 18, you must ask your parents or guardians before you:

  • Email Alpinebear or post a website comment
  • Request Alpinebear e-mail anything to you
  • Send in any information to Alpinebear
  • Purchase anything online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.


You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in Alpinebear or its content suppliers and is protected By United States of America and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Alpinebear.

All software used on this website is the property of Alpinebear and is protected ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Alpinebear and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Alpinebear is strictly prohibited.


Alpinebear will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (notices containing the following elements.

  1. A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
  2. A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
  3. A description of the location of the material that you claim is being infringed;
  4. Information sufficient to permit Alpinebear to contact you, such as your physical address, telephone number and e-mail address;
  5. A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
  6. A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner’s behalf.

You can notify Alpinebear of any claims of copyright infringement.


You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Alpinebear or any third party licensing use there of to Alpinebear (as applicable). You further undertake not to use any such trade marks without the prior written consent of Alpinebear, Alpinebear Trademarks or Third Party Trademarks without the prior written consent of Alpinebear or such third parties as own the applicable trade mark. The Alpinebear logo is an official trade mark of Alpinebear and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters contact us


If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Alpinebear uses such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Alpinebear anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of Alpinebear’s ‘Privacy Policy’ which is part of these Terms and Conditions.


Alpinebear treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by Alpinebear.


You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations.You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.


Our FAQ section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.

Alpinebear reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.


All orders placed through the Website are subject to Alpinebear acceptance. This means that Alpinebear may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Alpinebear will issue you a refund.


Alpinebear accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government ( including, but not limited to taxes,duties,holding fees ).

Alpinebear has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Alpinebear would advise each customer to contact their local customs office for further information prior to placing any order.

Furthermore, Alpinebear will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Alpinebear as a result of the recipient’s refusal to pay the applicable charge levied by Customs.


Whilst goods are in transit to you Alpinebear are responsible for ensuring delivery is at least attempted, and in the case you are unavailable to receive at the address you given to us we will supply sufficient assistance so you can locate and collect your order from the relevant delivery agent.

If you do not receive your parcel within the specified delivery time shown in the Basket, please track your parcel using the information provided in the Dispatch notification you received from us, if this doesn’t assist with locating your parcel please contact our Customer Service team by phone or email.

We will not keep you waiting unnecessarily as we find in most cases parcels are located after investigation and are then received quicker than sending a replacement.


Your credit card or Paypal account will be charged for the order total on the date and time you place your order. This means the funds will be deducted immediately if you pay using Paypal or an authorization will be placed on your credit card which can take approx 2-3 business days to show up as an approved charge on your credit card statement.


Damaged goods, shortages, and discrepancies must be reported within 30 Days of receipt of your order.

Alpinebear is not responsible for lost or stolen orders.

Any charges for returned orders due to customer error (incorrect address, refused/ undeliverable orders, etc…) will be the responsibility of the customer.

Alpinebear is not able to add these fees to your order prior to checkout. Because these laws and fees can vary over time and from country to country, Alpinebear highly encourages customers to call the applicable Customs offices before placing an order. Alpinebear will not reimburse the Customer for any amount of the price of items purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient’s refusal. If a package is returned to Alpinebear we will only refund the product price; shipping charges are non refundable. We will declare all orders as merchandise with the exact description of the contents and correct value. We cannot declare your order as a gift or with a lower value.

Also be advised that your banking institution may charge additional conversion fees or other application fees for international purchases. The final amount charged from your account may vary from your “check out” total. Please contact your financial institution for questions related to discrepancies on charges related to conversion fees.


Alpinebear may provide links to websites owned by Alpinebear and associated companies from time to time and/or websites that are owned by third parties that are not connected with Alpinebear including other websites owned by Alpinebear Limited. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of Alpinebear has any responsibility or liability for such third party websites.


The Terms and Conditions together with our FAQ Section and Privacy Policy contain the full and complete understanding between Alpinebear and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our FAQ section and Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of Alpinebear.


In situations where Alpinebear gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.


Alpinebear shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood, earthquake).most